Status for all planned and unplanned events for Peugeot Saveurs services. If you are experiencing an issue not listed here, contact the support team.
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
The incoming call is therefore missed. You receive the miss call notification per email.
Under investigation.
The low-voltage wiring work to connect the DECT IP antennas has been completed this week (thanks to JJO and his team). The DECT phones will be setup on 21 June. Smartphones will be collected the following week.
As previously announced, the solution has been upgrated to major release 20 yesterday.
We're really unlucky. The parcel containing the new rugged telephones has been lost by the carrier ! New phones are ordered and will be installed in early January.
The order tracking shows that the delivery has been delayed and an expected delivery date this week !
New phones (Samsung XCover 5) should be delivered next Tuesday.
After 1 full working day no problems reported with the Samsung phone (= another confirmation that the problem is with the Ulefone model). I want to try for an extra day and then we will order new phones.
Confirmation that Ulefone phones are not of good quality. A Samsung rugged phone is ordered and should be delivered on Monday. We hope this phone model will fix the issue.
In the meantime we encourage you to use the web browser application and/or install the apps on your personal mobile. We can support you.
Our investigations lead us to believe that the problem lies with the rugged phones purchased (Ulefone Armor X10 pro) In particulary with their wifi management (the phone sometimes cuts off the wifi, a kind of uncontrolled standby mode).
To come to a conclusion some users use this phone but with a SIM or another phone for several days.
The problem still occurs ( at first sight only a few internal calls are impacted ). A case has been created to get help from the editor of the application.
At the same time, some wifi antennas are being repositioned (After Sales and Painting areas)
Prioritisation of voice traffic was introduced yesterday. No new cases have been reported to us since. As it is a time to time problem, still under observation today.
If 3CX apps is installed on your personal Android mobile phone, the energy saving settings can be the reason. We can help you with this.
Since our switchover on Friday, a few people are unable to reach us (example from Belgium, Switzerland and also France). The message they get is : the number 0381xx is unassigned. Other people can reach the same phone number without any problem !
The call is lost/blocked before it hits our system.
It does not seem to be related to the geographical situation of the caller or the telecom operator of the caller.
The new telecom operator is investigating.
"Bouygues" problem has been fixed by telecom operator
Once again, we encounter a problem when the external call goes through Bouygues infrastructure. Ou new telecom operator has escaladed the ticket internaly.
Last Thursday telecom operator has indeed fixed a problem with call from Bouygues.
Still under watching as we have not received confirmation of all reported cases.
The new telecom operator has identified a problem when the call is routed through Bouygues' infrastructure. He said the problem should be fixed within 24 hours.