Some call from outside does not reach us Wednesday 8th November 2023 10:04:11

Since our switchover on Friday, a few people are unable to reach us (example from Belgium, Switzerland and also France). The message they get is : the number 0381xx is unassigned. Other people can reach the same phone number without any problem !

The call is lost/blocked before it hits our system.

It does not seem to be related to the geographical situation of the caller or the telecom operator of the caller.

The new telecom operator is investigating.

"Bouygues" problem has been fixed by telecom operator

Posted 1 year ago by CBA

Once again, we encounter a problem when the external call goes through Bouygues infrastructure. Ou new telecom operator has escaladed the ticket internaly.

Posted 1 year ago by CBA

Last Thursday telecom operator has indeed fixed a problem with call from Bouygues.

Still under watching as we have not received confirmation of all reported cases.

Posted 1 year ago by CBA

The new telecom operator has identified a problem when the call is routed through Bouygues' infrastructure. He said the problem should be fixed within 24 hours.

Posted 1 year ago by CBA